The customer experience landscape in the Adria region is set to reach new heights with the
introduction of the Adria Customer Experience Awards (ACXA) 2025, a premier initiative brought to life through the collaboration of CEXAS (Customer & Employee Experience Association of Serbia), Skills Innovative Learning Experience, and Awards International. This marks a significant milestone in recognizing and celebrating excellence in Customer Experience (CX) and Employee Experience (EX) across Serbia, Croatia, Slovenia, Bosnia and Herzegovina, North Macedonia, and Montenegro
Why the Adria CX Awards Matter
Customer and employee experience have become key differentiators for businesses in today’s competitive landscape. Organizations that prioritize CX and EX see higher customer loyalty, improved employee engagement, and greater business success. However, regional recognition for CX and EX excellence has been lacking—until now
By launching the Adria CX Awards, we aim to showcase the best CX and EX initiatives, provide companies with valuable benchmarking insights, and create a thriving community of experience professionals across the Adria region.
A Partnership Built on Expertise and Passion
This initiative is powered by three leading organizations in CX and EX:
- CEXAS: The driving force behind CX and EX education and advocacy in the region, committed to building a strong professional community.
- Skills Innovative Learning Experience: A pioneer in corporate training and skills development, empowering businesses to elevate their customer and employee engagement.
- Awards International: A globally recognized platform that sets the gold standard in CX and EX awards, ensuring credibility and international benchmarking.
What to Expect from ACXA 2025
The Adria CX Awards (ACXA) 2025 will provide a unique platform for companies to:
- Gain marketing exposure and position themselves as CX leaders in the region.
- Offer proof to leadership that investing in CX and EX is a strategic business decision.
- Engage in learning and knowledge-sharing by seeing the best practices from top companies
Key Dates to Remember
- March 10, 2025 – Open for Entries
- April 30, 2025 – Super Early Bird Entry Deadline
- September 19, 2025 – Finalists Announcement
- October 20, 2025 – Booking Deadline
- October 31, 2025 – Awards Finals
- November 27, 2025 – Grand Awards Ceremony
How to Participate
Businesses from all industries and sizes are encouraged to apply and showcase their customer-centric and employee-focused initiatives. The entry process is designed to be transparent, competitive, and rewarding, with an expert judging panel ensuring fair assessment of each submission.
Join the Movement
This is more than just an award—it’s a catalyst for change in how businesses in the Adria region view customer and employee experience. By participating, companies will not only gain recognition but also inspire others to raise the bar for CX and EX excellence.
Stay tuned for more updates on ACXA 2025 and visit ACXA website for details on categories, criteria, and how to apply.
Let’s set a new standard for Customer and Employee Experience in the Adria region—together!